NIVA ships 250+ pre-trained industry personas, a full workflow engine, cross-session memory, dynamic forms, and webhook integrations — all white-labelled and live on any site in minutes.
No developers. No weeks of setup. Pick a domain, subscribe to personas, upload knowledge, build flows — your bot is live.
Select your industry vertical from 25 pre-configured domains. Each domain brings its own context block, terminology, and persona library — injected into every conversation automatically.
Browse 250+ pre-trained expert personas — Marina Manager, SAP Consultant, Healthcare Advisor, and more. Subscribe to the ones you need, customise tone and triggers, then toggle live.
Upload PDFs, URLs, or YouTube transcripts. Then build automated workflows: multi-step conversations, conditional logic, dynamic forms, and webhook integrations — no code required.
Drop one line of HTML before </body>. The widget loads fully branded with your colours, bot name, and knowledge. Works on WordPress, Webflow, Shopify, or custom HTML.
Each persona has its own live tools. A marina persona calls the weather API. An SAP persona searches OSS notes. A logistics persona queries freight rates — mid-conversation, automatically.
Upload PDFs, Word docs, URLs, or YouTube transcripts. NIVA indexes your content into a dedicated ChromaDB vector database — your bot only knows what you teach it.
NIVA remembers visitors across sessions. Return days later and the bot knows your name, your vessel, your previous questions — no re-explaining, no starting from scratch.
Your brand, colours, bot name and avatar. The "Powered by" footer is fully configurable. Sell it to clients as your own product — NIVA stays invisible.
Agents can pursue goals autonomously — trigger conversations proactively based on context, monitor for conditions, and execute multi-step plans without waiting for user prompts.
Every conversation is logged. Leads are captured with name and email after two exchanges — automatically. Export to CSV, filter by bot, see exactly what visitors ask.
Stop building from scratch. NIVA ships a superadmin-curated library of 250+ expert personas across 25 industry verticals — each with its own tone, domain knowledge, trigger keywords, and tool assignments. Tenants subscribe to the personas they need and go live immediately.
Build multi-step automated workflows that run inside the conversation — conditional branching, dynamic forms, persona handoffs, webhook triggers, and goal execution. No Zapier needed. No code required.
Define yes/no conditions on any node. The flow forks based on visitor context — session data, form input, persona, or LLM evaluation of the conversation.
Attach a dynamic form to any flow node. The AI surfaces it at exactly the right moment — the visitor fills it inline, the data moves into the next flow step automatically.
When a flow completes, NIVA fires a POST to your configured endpoint — full payload including session data, form responses, and flow name. Connects to any CRM, Slack, Make, or Zapier.
Define unlimited custom forms per bot. The AI reads the conversation context and surfaces the right form automatically — no button clicks, no navigation, no friction.
Create as many forms as your workflow needs — booking, quote request, callback, support ticket, feedback. Each with its own fields, trigger, and success message.
Write the trigger in plain English: "when the user wants to book a berth". The AI reads every message and surfaces the right form at the right moment. Automatically.
Every submission is stored, attributed to the session, and visible in your admin panel. Filter by form, export to CSV, or receive data via webhook in real time.
Configure a webhook URL on any form or flow completion. The moment a visitor submits, NIVA fires the response data to your endpoint — your CRM, Zapier, Make, Slack, or any HTTP receiver.
NIVA stores what matters across sessions — so returning visitors feel known, not anonymous.
The bot recognises returning visitors by session identifier and greets them by name — without asking them to log in.
Previous questions, form submissions, and decisions are available to the bot. It references past context naturally in new conversations.
Each persona accesses the same visitor memory, so context follows the customer even when routed between Sales, Support, and Onboarding agents.
Memory can be cleared per visitor on request. Stored per bot — no cross-contamination between tenants or bots.
NIVA runs both sides of your organisation — internal tools that make your team smarter, and external assistants that serve your customers 24/7.
Give your team an AI colleague that knows every policy, SOP, and internal document. Faster onboarding, fewer repeated questions, better decisions.
Deploy a fully branded assistant on your website that handles customer queries, qualifies leads, and guides visitors — even when your team is offline.
NIVA generates a unique widget script per bot. Works on WordPress, Webflow, Shopify, custom HTML — everywhere.
NIVA works best where generic chatbots fail — industries with deep domain knowledge and customers who need real answers.
Berth bookings, guest check-in, facilities, tide info, seasonal contracts.
Shipment tracking, freight quotes, delivery queries — 24/7.
Patient FAQs, appointment guidance, compliance-safe product information.
Onboarding, support, billing, and product guidance — multi-persona.
Product queries, compliance FAQs, lead qualification for advisors.
Property listings, viewing bookings, mortgage queries, tenant support.
FAQ handling, document guidance, appointment booking, intake forms.
Course guidance, enrolment, student support, assignment FAQs.
Product queries, order status, returns — knows your catalogue.
Supply chain queries, production FAQs, supplier communication.
Membership queries, class bookings, trainer guidance, nutrition FAQs.
Itinerary queries, booking assistance, destination information.
Job queries, application guidance, onboarding, policy FAQs.
Service queries, document checklists, deadline reminders.
Venue queries, ticket info, vendor coordination, attendee support.
Every NIVA bot can have multiple AI Agents — each with their own tone, expertise, tools, and domain. The AI reads the conversation and routes to the right persona automatically. The visitor never knows there are multiple agents. Choose from 250+ pre-built or build your own.
Start free. Scale when you're ready. No surprise usage bills ever.
Perfect for testing NIVA with your first bot before committing.
For solo users and small businesses deploying vertical bots.
Multi-tenant dashboard for agencies reselling bots to clients.
Unlimited bots, dedicated support, SLAs, and custom integrations.
All paid plans include a free first bot build session during onboarding.
Questions? solutions@nivalabs.ai
Verified pricing April 2026. Real feature differences that matter to your business.
| Feature | NIVA from $79/mo AI + personas included |
Chatbase from $19/mo + $199/mo white-label |
Botpress from $89/mo + AI tokens extra |
Tidio from $29/mo + Lyro AI add-on |
|---|---|---|---|---|
| Personas & Intelligence | ||||
| Pre-built industry persona library | 250+ across 25 verticals | None | None | None |
| Multi-persona routing (auto) | Yes — AI decides | No | Manual flow routing only | No |
| Per-persona tool use (live API calls) | Yes — agentic engine | AI Actions (plan limits) | Yes — developer setup | No |
| Cross-session memory | Yes — built-in | No | No | No |
| Proactive & goal-driven agents | Yes — Pro+ plans | No | No | No |
| Domain context injection | Yes — 25 domains | No | No | No |
| Workflow & Automation | ||||
| Visual workflow / flow engine | Yes — Niva Flow (no code) | No conditional logic | Yes — developer required | Rule-based flows only |
| Dynamic forms (AI-triggered) | Yes — unlimited, inline | AI Actions only | Yes — dev required | Flows add-on +$29/mo |
| Webhook on form / flow completion | Yes — all paid plans | Limited AI Actions | Yes | Add-on only |
| Multi-step workflow engine | Yes — visual + AI hybrid | No | Yes — developer required | Very basic |
| Human escalation with AI summary | Yes — built-in | Basic handoff only | Plus plan+ | Yes — core feature |
| Knowledge Base | ||||
| PDF, DOCX, URL indexing | All plans | All plans | All plans | Limited on free |
| YouTube transcript indexing | Yes | No | No | No |
| Private vector DB per bot (ChromaDB) | Yes — fully isolated | Yes | 100MB on free | Not applicable |
| Knowledge base size limit | No character cap | 33MB cap on all paid | Storage limits per plan | Content-based limits |
| Pricing & Deployment | ||||
| AI included in plan price | Yes — always | Yes | No — billed separately | No — Lyro add-on +$39/mo |
| White-label included | Yes — all plans | $199/mo extra | Plus plan+ only | $20/mo extra |
| Multi-tenant client isolation | Yes — built-in admin | No | No | No |
| BYOK (Bring Your Own AI Key) | Yes — Enterprise | No | Yes | No |
| On-premise deployment | Yes — Enterprise | No | Legacy v12 only | No |
| Predictable monthly bill | Yes — flat rate | Credits based | No — usage-based AI | 3 separate quotas |
| Lead capture + CSV export | Yes — all paid plans | Yes | Limited on lower plans | Yes |
| MS Teams / Slack integration | Yes — Enterprise roadmap | No | Yes | No |
Competitor pricing verified April 2026 from public pricing pages. Book a demo to see NIVA live before committing to anything.
We embedded the NIVA bot on our marina website in under 20 minutes. It now handles 60% of incoming enquiries without anyone on staff touching them. The multi-persona routing is genuinely impressive — visitors get the right expert every time.
We uploaded our full rate card and service guides. The bot answers pricing questions accurately every time. The booking form appears automatically at exactly the right moment — it feels like magic. Setup was honestly faster than I expected.
We resell NIVA to our clients as part of our digital agency offering. The white-label setup is seamless — our clients think we built it from scratch. Having 250 pre-trained personas means we can go live in any vertical in hours, not weeks.
Everything you need to know before booking a demo.
Book a 30-minute demo. We'll build your first bot live during the call — choose from 250+ personas, load your knowledge, and go live before the call ends.
No commitment · Responds within 24 hours · solutions@nivalabs.ai